Returns Policy

You have certain rights under the law. These include:

that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website; certain remedies if a product is defective; and a right to cancel your order within 7 working days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).

Return Policy of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

you notify us in writing that you are cancelling your purchase no later than the seventh working day after the day on which you received your product;

you have taken reasonable care of the product prior to return - in particular this means they must not have been used or damaged;

you give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at care@harmonyhealthbeauty.co.uk or write to us at this address: Harmony Health & Beauty - 10 Crossfield Road, London NW3 4NS United Kingdom

you will be responsible for the cost of returning the product to us, unless it is faulty, incorrect or misdescribed.

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price and original delivery charge of any goods returned no later than 14 days from the day when you give us notice of cancellation. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will not issue refunds and we e entitled to make a claim against you for any losses which we suffer.

Multibuy Refunds

This offer applies only to qualifying items listed in the Multi buy area of this Website. When any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that Multi buy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.

Cancellation by us

We reserve the right to cancel the contract between us if:

Services:

We have insufficient staff to perform the service, or due to a an error in our booking system or for any reason beyond our control. If we do cancel your treatment we will rearrange another appointment or refund any sum deducted by us from you or your credit card as soon as possible

Products:

We have insufficient stock to deliver the goods you have ordered, we do not deliver to your country one or more of the products you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order

Price Errors:

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.